Privacy policy

{Aparthotel Duquesa playa}

Privacy policy

According to the current legislation on General Data Protection Regulation (GDPR), we inform you that the personal data you provide by filling in the electronic registration in this page will be collected in files whose responsible is:

{Antonio Clapes S.A}

By virtue of the provisions of said legislation, the holder of personal data may exercise his rights of access, rectification, delete, opposition, treatment limitation, data portability and not being subject of automatized individual decisions, including the preparation of profiles, writing to:

{Antonio Clapes S.A}
{Calle San Lorenzo 18-07840 (Santa Eulalia del rio)}

or by email to the email address of {info@duquesaplaya.com} indicating in the subject the title 'General Data Protection Regulation'.
The fact of not registering the personal data required in the form as mandatory, could cause that we cannot proceed with your request.

The accommodation {Duquesa Playa} uses Neobookings booking software as the responsible of the processing and storage of your personal data and reservations in its servers whose responsible is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
NIF: B-57298010

You can request information about your data by emailing at datos@neobookings.com. To delete or modify your data you should contact {info@duquesaplaya.com}.

Furthermore, accepting this legal warning, you are recognizing that the information and personal data collected are accurate and truthful.
The collection of your personal data is done with the purpose of making reservations in our business, offer you the accommodation services and giving you other products and services advertisements, warning and offers and information of general interest.

We also inform you that our server will send to your computer a file ('cookie'), which will give us information about the chosen language and other navigation options of the pages you visit through this website. However, you have the possibility to configure your computer in a way that rejects the installation of these 'cookies'.

{Antonio Clapes S.A} and Neobookings, S.L. make a commitment to treat your personal data in an absolutely confidential way and to use them only for the purposes indicated.

We inform you that {Antonio Clapes S.A} and Neobookings, S.L. has adopted the legally required security measures in its facilities, systems and files required by the legislation on data protection. Furthermore, the person in charge of the file guarantees the confidentiality of the personal data, although personal data and any other information that is in their power or accessible through their systems could be shared to the competent public authorities in case it is required in accordance with the applicable legal provisions.

The owner of the data responds, in any case, the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

According to the provisions of article 10 of Law 34/2002, on the Information Society and Electronic Commerce Services, all our clients, users and visitors are informed about the legal information related to the company that owns the web located at the Internet address:

{www.duquesaplaya.com}

Corporate name: {Antonio Clapes S.A}
Official adress: {Calle San Lorenzo,18}
Fiscal ID (Legal Identifying code): {A07426489}

How do I book in Aparthotel Duquesa Playa?

Thanks to our system, you can book easily and quickly in 4 easy steps whenever you wish 24/7. To start booking, first, you need to check availability and then easily provide the information required. Once you reach the virtual payment page, the operation is completed.

How are my transactions protected in Apartamentos Duquesa Playa?

The safety of your credit card details are our priority. Hence, we count on the security of a bank. All transactions are made through virtual payment and the highest security systems. Our booking system is under 128-byte encoded connection.

Can I contact Apartamentos Duquesa Playa directly in order to make a booking?

Of course, we have various ways of formalizing your booking apart from the Internet:

- Teléfono: +34 971 319 337

Check-in / check-out records

Check-in:

Standards of international proceedings regulates availability of rooms or appartments from noon of the arrival day onwards. In the case of hotels or small appartment groups, check-out maybe at noon, because the room must be cleaned and may not be ready for the next arrival at about 14.00 h. Please, keep that in mind in case your arrival is scheduled before noon.

Check-out:

You will also have to check out at about 12:00 on the day of your departure. This is particularly important if you return flight is at night and if you do not plan to leave your hotel/appartment in the last minute of the afternoon or maybe after midnight. You might arrive before 06:00 and take your room immediately. This will count as your first night. The check-out day, perhaps you will have to wait for a long time before leaving the hotel/apparment to go to the airport.

When do I pay for my booking??

All online bookings are guaranteed by a credit card. The balance may be paid at check-in.

When will the payment be confirmed?

The time needed to process and charge it on your card varies from country to country. The charge on your card can appear 5 days after payment. 

What is the cancellation policy?

1.- In the case of a cancellation 10 or more days before your arrival date, nothing will be charged from your credit card.

2.- If a cancellation is received less than 10 days before the arrival date , you will be charged two nights. 

3 - In case of no show, you will be charged the full cost of the stay.

ALL CANCELLATIONS MUST BE SENT VIA EMAIL OR FAX..

Please email us at reservas@duquesaplaya.com indicating the bonus number shown on the booking included in the confirmation email. Your payment requires our written confirmation via email or fax.

Thanks for trusting us. It will be our pleasure to assist you.

Booking department
Apartamentos Duquesa Playa- Ibiza - Baleares